Contact Us

Office opening hours: (Term time only)

  • Monday: 9.30pm - 5pm
  • Tuesday: 9.30am - 2pm
  • Wednesday: 9.30am - 2pm
  • Thursday: 9.30am - 5pm
  • Friday: 10am - 2pm


Email addresses for commissioners and county lead volunteers email addresses can be found on the county website “Your county team” page located in the “About us” section.

Our members can contact the above plus other volunteers via the GO directory.

Please see the Using GO for volunteers webpage.

If the problem you are experiencing is not covered here, please contact HQ via [email protected] for login issues.

For anything else, in the first instance please contact [email protected] for assistance.

Once logged into Go use the dropdown option with your name on in the right-hand to select the profile option.

It is important that you now use the Lefthand side menu only*. Select the last option of change email. Then the security subheading.


Once on this screen you should follow the instructions in respect of entering your user password and then enter your new/correct email address.

Please contact the HQ safeguarding team as detailed in the Girlguiding safeguarding procedure.

Details of how to deal with a complaint can be found in the Girlguiding complaints procedure.

Check the county website for details on how to get your external first aid qualification added to your GO record.

Please visit the Get Involved page of the county website for details

Your local commissioner should be able to advise you, or you can contact the county treasurer on [email protected]

Applications forms for county grants can be found on the website’s Forms page.

Information about national and regional grants and bursaries can be found on the Girlguiding UK website and the Girlguiding Anglia website.

Either your local commissioner or the county treasurer, [email protected]

You should request a letter of charitable status from Girlguiding HQ [email protected]. You should make sure the letter refers to the bank account’s name.

Please refer to the Events page and Training page of the county website.

Details of training courses are also contained within the monthly Essential News enewsletter emailed to all members aged 14+.

Information about events is included within the monthly Billboard enewsletter, emailed to members aged 14+ who have opted into receiving marketing via the marketing preferences within GO.

Sign into your GO account.

From the top right drop down menu, select marketing preferences. Tick to receive communication by email as well as regional information

Screenshot of preference centre

Please use the online order form.

You can find a list of items you can borrow on the county website’s Resources page

[email protected]. If suitable, it will be shared via the Noticeboard webpage or within the monthly Billboard e-newsletter sent to members opted into receiving marketing

The process to follow to arrange a 1st response course can be found on the county website.

Postal address

c/o Hertfordshire Guide Centre