Membership System Updates 2022

December 2022

Safe Space/Learning Platform

Please note that the update of Safe Space and other trainings can take up to three working days to appear on GO. Please be patient, especially over weekends. Trainings done on a Friday have been taking until Tuesday/Wednesday before appearing.

Enquiries/Leader in Training Role

Please do not use the Leader in Training role when bringing people in from the enquiry system. Please use Unit Helper roles. The change to Leader in Training can then be made when the pre-requisite training, now required, has been completed on the Learning System.

Returning adults

If a returning adult has been out of Guiding for 3 years or more, they will need to complete all recruitment checks including references and DBS. Please give ex-leaders/ex-assistant leaders a Unit Helper role initially so that these checks can be completed and their Leadership Qualification also checked. The current Leadership Qualification expires after 3 years if the holder has not held a leadership role in that time.

Leaders in Training on Old LQ

Please remind mentees that the old version of the LQ must be completed by September 2023. Please allow time for the LQ to be sent off and verified when it is complete. Any Leader in Training following the old LQ, who has not completed by that time, will be changed to Unit Helper and will need to do the new Becoming A Leader training from scratch on the Learning Platform.

Mentors – Reminder of new training required

All mentors will need to complete the mentor training on the Learning Platform before they can mentor anyone doing the new ‘Becoming A Leader’ qualification. Help to access GO and the Learning Platform can be found at

If you need further help please contact either [email protected] or [email protected].

November 2022

Young Leader/Young External Volunteers logins to GO and the Learning Platform

When a young member volunteers at the age of 14+ their existing girl record, on GO will be split off from any parent/carer record and the parent’s email address removed.

Commissioners will then need to add the girls own unique email address for her. They will not be able to create their logins to GO and the Learning Platform until this is done.

How to Register as a Leader in Training

The Leader in Training role can no longer be added until some prerequisite training has been completed on the Learning Platform.

The How to Register as a Leader in Training document provides detailed instructions on what needs to be done.

How to register as a leader in training

October 2022

Short and sweet this month!

Leader Development Programme – no automatic notification to DC

Contrary to initial information, there is no automatic notification sent to DCs when a volunteer enrols on the ‘Becoming a Leader’ course, on the Learning Platform. The volunteer will need to notify their DC themselves so that a Leader in Training role can be added for them and a mentor appointed.

GO Update – Emergency Contact and Individual Details reports – fixed (again) – new instructions

Both the Individual Details and Emergency Contacts reports should now be working again. There will be some new instructions which will hopefully be on the page in GO itself (not there yet when I last looked) and should be in the next Making Guiding Happen newsletter.

The report is large and will take a few minutes to run. To keep everyone’s data secure, the report will be deleted from GO 15 minutes after it has been downloaded.

September 2022

Sorry folks, there’s a lot of information this month! Not necessarily in order of importance.

Please do not send any more County Leadership Qualification forms, these are now obsolete.

The Leadership Qualification has been replaced by the Leader Development Programme (LDP)

Leader Development Programme

The new Leader Development Programme has been launched and replaces the old Leadership Qualification. Anybody who has already started on the old LQ with the Leadership Qualification book can continue following the course in their LQ book but please note that they have only 1 year (until September 2023) to complete.

Anybody who was already a leader in training but who had not yet had a mentor appointed, has had a ‘new’ Leadership qualification added onto their GO record by HQ. Our county leadership qualification adviser is working through this list to appoint mentors. When a mentor is appointed, she will discuss the way forward for these people.

The leader in training role can now only be added once a volunteer has completed the registration requirements on the Learning Platform. They must choose one of the following options:

Option 1

Do ‘Getting started in Girlguiding’ and ‘Growing in Girlguiding’. They can then register to begin the leader training. Their commissioner will be notified to change their role to leader in training and then ‘Becoming a leader’ will be unlocked.

Option 2

If they’ve been volunteering for a while, they can check their Girlguiding knowledge. If they pass the quiz, their commissioner will be notified to change their role to leader in training and then ‘Becoming a leader’ will be unlocked.

New enquirers should be added as a unit helper first, to help welcome and settle them into guiding.

Young Leaders can still start the ‘Becoming a Leader’ training from the age of 16 and should complete option 1 or 2 as above. It is, as yet, unclear to us exactly how this will appear on their GO record.

For more information and to see FAQs answered, logon to the Learning Platform and go to Leader Development Programme.

GO Update – emergency contact forms and time in guiding errors

These errors in GO have now been fixed. Please contact [email protected] if you encounter any other problems.

New GO Help Files for Volunteers and Parent/Carers

GO help files are being revised and updated. Two notable additions, for Volunteers and Parent/Carers, offer help in using GO and creating logins for both GO and the Learning Platform. Please ask anyone having difficulty logging in to read and follow any suggestions in these files. Links to the files can be found below and on the GO login page.

Using GO for Volunteers and How to use GO for Parents and Carers

If they still have difficulty, please contact your County GO Coordinator.

Safe Space for under 18s

There is now a Safe Space for 10-13 year olds. This consists of various activity sheets that should be completed with support from their unit leader or parent.

The course for 14-17 year olds can be found on the Learning Platform. They will need to login and complete it there. The 14-17 A Safe Space is equal to both A Safe Space levels 1 and 2 in all circumstances. RENs can be signed off where young leaders and young external volunteers have this completed. 

More information, links to activities and guidance for leaders, can be found on the Girlguiding website ‘A Safe Space for under 18s’ page.

Safeguarding requirements for parent helpers, recognised volunteers, individual support volunteers and external visitors

Parents and family members who sign up to a rota should read the Unit safeguarding guidelines. You could send these out alongside a letter or have them on a noticeboard next to the rota for people to read as they sign up. Helping on a Parent Rota is not a recognised volunteer role and does not need to be recorded on GO. However, anyone who volunteers more than twice a term should be supported to move to a formal volunteer role, such as unit helper, and complete the necessary recruitment and vetting checks.

If a parent or carer is attending every week to support a young member with additional needs they should register as an individual support unit helper, and complete the necessary recruitment and vetting checks for this role. Adding them on GO will also mean they receive newsletters and other volunteer information.

Reduced UMA hours for Bronze, Silver, Gold Awards

The reduced UMA requirements, introduced originally to help during the Covid-19 pandemic, have now been made permanent.

Theme Award – UMA Requirements

  Reduced Theme Award UMA hours Bronze award: 2 Theme awards Silver award: 4 Theme awards Gold award: 6 Theme awards
Rainbows Reduced to 2 hours per theme award 4 hours 8 hours 12 hours
Brownies Reduced to 3 hours per theme award 6 hours 12 hours 18 hours
Guides Reduced to 4 hours per theme award 8 hours 16 hours 24 hours
Rangers Reduced to 4 hours per theme award 8 hours 16 hours 24 hours

New page inserts are available for you to print, to keep existing badge books and handbooks up-to-date. You can download them here:

Age change for Rainbows

From 1 August 2022 the age range for all Rainbow units was changed to 4-7years.

July 2022

Update on GO problems

Hopefully, the majority of problems with GO have now been resolved in the roll back that took place in early June. If you do encounter any further problems, please contact our county Membership Systems Co-ordinator who will chase them up with HQ.

Help with GO login problems

There are 2 new pages on the Girlguiding website containing guidance and help for both volunteers and parent/carers logging in for the first time or having trouble logging on.

For ID Verifiers


A ‘News’ link has been added to the DBS website. Here you can find information about any updates to the site including the information about the new facility to cancel and restart a DBS, allowing information to be edited.

DBS website banner showing 'News' menu

Cancel and restart

We know from your feedback that sometimes when you cancel an application, you may still need to process a DBS check for the applicant. The current process requires you to cancel the first application and initiate a new one from scratch.

We’re delighted to let you know that we’ve introduced a Cancel & Restart option. Now when you cancel an application you’ll have two options: Cancel and Cancel & Restart the application.

DBS Application Cancellation Screen

When you choose the Cancel & Restart option, you’ll be able to initiate a new application in one seamless process.

Depending on your access, you’ll be able to make a few changes to the new application:

  • choose a new branch or course
  • edit the applicant details e.g. applicant name, email address or job role.

You’ll also be able to review and correct any of the applicant details you entered when you initiated the application.

Please note that applications cancelled and restarted via this new process may not send status updates or result updates to your CRM system. Applications initiated via your integration will need to be cancelled in the normal way i.e. via the integration.

This feature is live in your system today, we hope that you find this new feature easy to use and an enhancement to the current cancellation process.

Changes to Programme

There has been a raft of changes to the programme and programme recording over the last couple of years and many temporary changes, brought in to help through the pandemic, have now been made permanent. For full details follow this link to the Girlguiding website:


In August, the young members’ policy will change so that Rainbows can start at 4-years-old.

A Safe Space Level 3 - Recognised Prior Learning

After reviewing A Safe Space Level 3, the decision has been made that Recognised Prior Learning will no longer be taken into account, as it is important that all volunteers have the same training. If you already have a current approved RPL, you won’t be affected until your Safe Space Level 3 is up for renewal.


You should all have received an email about the future rebranding of Girlguiding. This will start in January 2023 with various updates over the following 2 years. Keep an eye on the Girlguiding website for further news:

June 2022

Update on GO Problems

Hopefully, you will all have seen the email that was sent out from HQ last Tuesday. This gave details of what happened to cause the catastrophic breakdown of the GO system, and the intended actions to get things back to normal. The wording from this email is copied below. The good news is that any updated data should not be lost in the reversal procedure.

Problems with GO - what we’re doing

We wanted to let you know what we’re doing to solve the problems volunteers have been experiencing using GO. We know this is making your role as a volunteer harder than it needs to be, and we’re very sorry that this is still causing you difficulties. We want to explain how this happened, and what we’re doing to solve the problem.

What happened

On 17 May we made an update to how GO works behind the scenes in response to a change in pricing structure from Microsoft. The goal of this was to make GO run faster, and improve everyone’s experience using it. Unfortunately, despite the testing we did to make sure the updates went smoothly, the changes have caused significant problems.

Lots of you have helped since this happened by reporting the issues you’ve been having. We know that this has involved extra work, and we’re extremely grateful, as it’s really helped us to get an accurate picture of what’s wrong.

What we’re doing

Our IT teams have been hard at work investigating all the reported issues. As a result, we’ve decided to reverse the update. We’ve made this decision because it’s the best way to get GO up and running as fast as possible. We’re currently estimating that this will be done by Monday 13 June. We appreciate that this is not a speedy resolution, and we’re very sorry that the disruption is lasting for this long. Our IT teams are also identifying smaller fixes to some bugs that can be made before 13 June, and we’ll make those as soon as possible.

Reversing the update will not affect any information that has been entered into GO since the problems began on 17 May. Your changes will still be saved and you will be able to access the latest data for your unit or area.

Thanks to your help, we’re confident that we’re now aware of all the problems, so there’s no need to report them until we make the update. If you have any difficulties after 13 June, please contact [email protected] and include details of the issue, along with screenshots if possible. We’ll be in touch with you as soon as we can, although we may not be able to get back to you straight away due to a large volume of emails we are responding to.

Finally, and most importantly, we’re very sorry that this has happened. Our goal is always to try and improve your experience as volunteers, so that you can spend more time doing what you love - creating great experiences for girls and young women. It’s clear we missed the mark with this update, and our IT team will be using all your feedback, and the lessons learnt, to carry out a full review and ensure that this doesn’t happen again.

May 2022

Changing Email addresses on a GO record

An email address can only be changed for a volunteer or girl, by a DC or Unit Leader, when the record does not have a GO login associated with it.

Once a record has a GO login, it is the person’s (or their parent’s, if a girl) responsibility to keep their details up to date. In particular, they are the only person who can change their email address. In the event that they are unable to do this for themselves, only Membership Systems at HQ can help.

Setting up access to GO and the Learning Platform - updated

View the updated instructions (Junk mail settings)

April 2022

Role Changes

Mentor Roles

All Leadership Qualification Mentor roles are being/have been changed to County Level, in readiness for the new LQ to be launched on the learning platform.

Occasional Helper Roles

Most, if not all, of the Occasional Helper type roles at District, Division or County level, have now been changed to District/Division/County Helper roles. These roles all now require a DBS check and Safe Space Levels 1 and 2, please encourage people to complete these as soon as possible.

These new Helper roles have optional membership and do not accrue service, even if membership is set to ‘Member’. If membership is set to Recognised Volunteer, they will not attract subscriptions.

Unit Helper roles will continue to require a DBS check, Safe Space Levels 1 and 2, have mandatory membership and will accrue service.

All Girlguiding roles now need at least Safe Space Level 1. Nearly all roles also need either a DBS check or require mandatory membership, often both.

Setting up access to GO and the Learning Platform - updated

View the updated instructions

March 2022

Subscriptions – Check invoices carefully

We are aware that there have been a few live invoices where the number of girls or adults is incorrect. This has only affected invoices where late changes were made on 21 February, the last day that changes were allowed. Please check your invoices carefully if you made changes on that day, and report any error to [email protected]

Setting up access to GO and the Learning Platform

To set up a learning platform account, you will first need to have registered an account on GO, our membership database, with your email address and chosen username. GO and the Learning Platform are two separate systems, but they do ‘talk’ to each other. You can set different passwords for each system, but the username will always be the same. Please be aware that if you change the password on one system it will not change on the other.

If you have never logged in to GO before you can use the ‘Don’t have a login’ button, on the GO login screen, to receive an invitation code. Please make sure you use the same email address which you have used in your enquiry or, if you are already a member, the one on your GO record.

GO Login screen

You will receive an invitation code by email. When you have the code, click on the Redeem Invitation tab to enter the code and register your account.

After you have set up your GO account, a learning platform account will automatically be set up for you within 24 hours.

When you are ready to access your learning platform account you can use this link to the login page

Learning Platform Login Screen The bottom grey button entitled ‘first time here’ will open a section explaining how to access the platform.

To set your password, click the forgotten password link, which will send an email with a reset link.

Click on the reset link in your email and input a new password.

You will then be able to access the platform and complete your ‘A Safe Space’ or any other e-learnings and webinars you are interested in. Any e-learnings you complete will take 24 - 48 hours to synchronize over to your GO account.

If you have any trouble accessing the platform, completing the e-learning or your course has not registered on GO, please email [email protected] and they should be able to help.

Unit Occasional Helper (UOH) roles - remaining roles to be changed by HQ

Thank you to everyone who changed UOH roles before the close of the subscriptions process. We do still have 26 within the county and these remaining roles will now be automatically changed, by HQ, to Unit Helper, by the end of March. For those that do not already have a valid DBS check, this will start the 120-day period where they will be required to complete a disclosure check, which is needed for the Unit Helper role. The new role will attract subscriptions next year.

More Role Changes – District/Division/County Residential Occasional Helpers(ROH)/Occasional Helpers(OH)

District/Division/County ROH/OH roles will be changed, by HQ, to District/Division/County Helper, by end of March. The implication for the ROH role is simply a name change.

There will, however, be implications for the OH role. We have previously fallen back on this role as one of the only ones that did not require a DBS. The new Helper role will require a DBS, which must be completed within 120 days of the role being changed, and Safe Space Level 2. Membership will still be optional, with the decision being made by the local commissioner.

DBS Changes – Change to length of validity/investigation into using Update Service

From 26 April, DBS renewal dates will be changed from five years to three years. This will bring it in line with A Safe Space renewal and best practice across the youth sector. This will only affect new volunteers and those renewing. Existing volunteers won’t need to renew their disclosure check until the expiry date that is showing on their GO record.

Good news for many - Girlguiding will be exploring, this year, whether the DBS update service would be beneficial.

February 2022

Unit Occasional Helpers – Obsolete and need to be replaced NOW

We still have 42 Unit Occasional Helper roles within county. These roles were made obsolete in May 2021 and need to be removed now. Please contact the volunteer and discuss an appropriate role. You might want to consider moving them to district level where the Occasional Helper roles are still available.

Subscriptions – Who You pay for and how to change

You will be charged the annual subscription for anyone who has their membership status set to ‘Member’. Occasional Helper, Residential Occasional Helper, Treasurer and Young External Volunteer roles all have optional membership, and their status can be changed to Recognised Volunteer. You will not be charged the annual subscription for anyone whose membership status is set to ‘Recognised Volunteer.’

To change membership status, find the member under Volunteer Roles and then select ‘Edit Individual’ from the action arrow at the end of the row with their name. Click Edit in the second panel, where you can see the Membership Status. You can then use the drop-down arrow in the Membership Status field to toggle between the two options ‘Member’ or ‘Recognised Volunteer’. Then click the Update bar at the bottom of your screen to update record.

New Learning Platform

All members should, by now, have received an email with instructions about how to login to the new learning platform. All the Safe Space e-learnings plus many others, will now be done via this platform.

Any new enquirers will need to create a login to GO first and will then need to create the login for the platform. Both GO and the Learning Platform use the same username but have different passwords. It is hoped that the two logins will eventually be joined so that you will only need one.

Death of a Member

In the unfortunate event that you are faced with dealing with the death of a member, please contact one or all the following: County Commissioner, County GO Coordinator, County Office. Do not end any roles that the member may have, as this will trigger automatic emails from the GO system. County GO Coordinator will inform HQ, who will put a stop on the emails before ending any roles. HQ will also normally make available a person’s Guiding History report which may be useful.

January 2022

Important – Commissioners - Action Required NOW on Unit Occasional Helper Roles

We still have 72 unit occasional helper roles within county. This role type was made obsolete in May last year and commissioners were asked to change these as soon as possible. If they are not changed locally then, at some point, HQ will change them automatically, most likely to a unit helper role.

If HQ enforce a change before subscriptions become due in February, this will mean that subscriptions will be payable, as the unit helper role has mandatory membership. You should discuss any change with your UOH, so that you can decide, together, the most appropriate role. A suitable alternative might be the district occasional helper role and, if membership status is set to Recognised Volunteer, will not attract subscriptions.

Please do this as soon as possible and do be aware that, if your volunteer has other roles, ending their main role in your unit/level may have repercussions for other units/levels. They may not be expecting to find someone added to their subscriptions due list, so please don’t leave this until the last minute.